Remote Support
| How To | Remote Support

Remote Support/Bomgar

Remote Support

Information Technology Services has the ability to remotely troubleshoot your desktop or laptop computer, all without you having to leave your office. We can currently troubleshoot remotely Windows and Mac PC’s, and some tablets.


  • Go to
  • Input the session key given by technician
  • Click on Run
  • Click Allow
  • Technician will have full access to your computer

Help Desk Services

Walk up Helpdesk Location:

  • Macon Cove Campus
    Bornblum Library – Suite 113
    Memphis, TN 38134
  • Help Desk Hours:
    Monday - Friday
    8 a.m.-4:30 p.m.
  • Phone:
    901-333-4357 [HELP]
  • Submit a Ticket