Help Desk
| | Help Desk

HELP DESK

KNOWLEDGEBASE

Want to search online for an answer to your questions? The Southwest knowledgebase is a collection of How To’s, instructions, or list of Frequently Asked Questions (FAQ’s) that are accessible online, 24/7. This help center is a community portal designed with the end user in mind.

Users can access the Knowledgebase at http://kb.southwest.tn.edu.

REPORT AN ISSUE

If you need technical assistance with a computer, printer, mobile device, or an application, you can report an issue by logging a ticket. You will receive an email or call from the department responsible for providing assistance.

Submit a ticket

HELP DESK

Experiencing technical issues or have a question, the Help Desk is available to assist individuals with various technical problems such as password reset, assistance printing, wireless network access, computer log in issues, or setting up email accounts for mobile devices. Support is provided over the phone.

901-333-4357 (HELP)

WALK-UP HELP DESK

The walk-in help desk provides students and faculty access to technical support delivered with a personal touch. In person technical support is available at our Macon Cove campus location. We offer support with the following problems:

  • Login Issues/Password Resets
  • E-mail Accounts
  • Microsoft Application Suites
  • Wireless Network Access

Help Desk Services

Walk up Helpdesk Location:

  • Macon Cove Campus
    Bornblum Library – Suite 113
    Memphis, TN 38134
  • Help Desk Hours:
    Monday - Friday
    8 a.m.-4:30 p.m.
  • Phone:
    901-333-4357 [HELP]
  • Submit a Ticket