Help Desk
| | Help Desk

HELP DESK

TECHNICAL SUPPORT

Get live technical support

PASSWORD RESET

Need help logging in to your My.Southwest portal? You can reset your login online here: http://its.southwest.tn.edu/password-reset

Otherwise, contact the Help Desk and a technician is happy to help:

LIVE REMOTE TECHNICAL SUPPORT

Information Technology Services has the ability to remotely troubleshoot your desktop or laptop computer, all without you having to leave your office. We can currently troubleshoot remotely Windows and Mac PC’s, and some tablets.

Instructions:

  • Go to support.southwest.tn.edu
  • Input the session key given by technician
  • Click on Run
  • Click Allow
  • Technician will have full access to your computer

KNOWLEDGEBASE

Want to search online for an answer to your questions? The Southwest knowledgebase is a collection of How To’s, instructions, or list of Frequently Asked Questions (FAQ’s) that are accessible online, 24/7. This help center is a community portal designed with the end user in mind.

Users can access the Knowledgebase at http://kb.southwest.tn.edu.

REPORT AN ISSUE

If you need technical assistance with a computer, printer, mobile device, or an application, you can report an issue by logging a ticket. You will receive an email or call from the department responsible for providing assistance.

Submit a ticket

HELP DESK

Experiencing technical issues or have a question, the Help Desk is available to assist individuals with various technical problems such as password reset, assistance printing, wireless network access, computer log in issues, or setting up email accounts for mobile devices. Support is provided over the phone.

901-333-4357 (HELP)

Help Desk Services

Walk up Helpdesk Location:

  • Macon Cove Campus
    Bornblum Library – Suite 113
    Memphis, TN 38134
  • Help Desk Hours:
    Monday - Friday
    8 a.m.-4:30 p.m.
  • Phone:
    901-333-4357 [HELP]
  • Submit a Ticket