Student Email Migration

Important Notice of Upcoming Changes to the Southwest Email System 

In order to provide the latest technology, the Information Technology Services department is pleased to announce the upgrade of our email system. In the coming months, we will upgrade our email system from Zimbra to Office 365.

What to expect from the email changes

For students at Southwest who currently use Zimbra, now is the time to transition to Microsoft Office 365 email. The Outlook Web App will now replace the Southwest Connect student email service. Starting January 4, 2016, all students will access their email by visiting the Outlook Web App or by visiting your Office 365 account. Use your Southwest Email addresss and password to log in. A guide is available to provide instructions for first time access. Click here to download the guide (PDF)

Email migration timeline

This is the timeline for the transition from Zimbra to Office 365 email.

Dec 26, 2015 -Information Technology Services will begin the process of migrating student email accounts to Office 365. 

Dec 31, 2015 – Information Technology Services will complete the student migration and enable the new Office 365 email accounts. Students will no longer receive emails to their Southwest Zimbra accounts. The new method to access email is through the Outlook Web App or the My.Southwest portal

Having trouble accessing your new email account? Call our Help Desk at 901-333-4357 (HELP) for assistance.

Click here to download our guide: Getting Started with Email (PDF)

Jan 1- March 31, 2016 – After the migration, student's email data will not transfer to the new Office 365 account. Students will have access to their Zimbra accounts to save or forward any email to Office 365. A guide is available to show students how to forward emails from Zimbra to Office 365. After March 31st, students will no longer have access to their old Zimbra email account to retrieve emails. 


What is the web address for accessing the new email service?

Students can gain online access by clicking the link below:

Outlook Web App (New Email)

What is the web address for accessing the old email service?

Students will have access to save or forward their old emails until March 31, 2016. Click the link below:

Zimbra (Old system)