HELP DESK
TECHNICAL SUPPORT
PASSWORD RESET
Need help logging in to your My.Southwest portal? You can reset your login online here: http://its.southwest.tn.edu/password-reset
Otherwise, contact the Help Desk and a technician is happy to help:
- Phone: 901-333-HELP (4357)
- Online request for assistance: Student Technical Support Request or an Employee Help Desk Request
LIVE REMOTE TECHNICAL SUPPORT
Information Technology Services has the ability to remotely troubleshoot your desktop or laptop computer, all without you having to leave your office. We can currently troubleshoot remotely Windows and Mac PC’s, and some tablets.
Instructions:
- Go to support.southwest.tn.edu
- Input the session key given by technician
- Click on Run
- Click Allow
- Technician will have full access to your computer
KNOWLEDGEBASE
Want to search online for an answer to your questions? The Southwest knowledgebase is a collection of How To’s, instructions, or list of Frequently Asked Questions (FAQ’s) that are accessible online, 24/7. This help center is a community portal designed with the end user in mind.
Users can access the Knowledgebase at http://kb.southwest.tn.edu.
REPORT AN ISSUE
If you need technical assistance with a computer, printer, mobile device, or an application, you can report an issue by logging a ticket. You will receive an email or call from the department responsible for providing assistance.
HELP DESK
Experiencing technical issues or have a question, the Help Desk is available to assist individuals with various technical problems such as password reset, assistance printing, wireless network access, computer log in issues, or setting up email accounts for mobile devices. Support is provided over the phone.
901-333-4357 (HELP)